The act requires air carriers operating air ambulance services to implement patient advocacy programs within 1 year. As described in the act, the patient advocacy programs shall include: a dedicated patient hotline number and email address; a dedicated patient advocacy page containing certain information on the service provider's website; dedicated individuals assigned to review complaints and disputes from patients, governmental agencies, and other concerned parties within 3 months of receipt; the patient hotline and email address on all patient communication materials; mandatory yearly patient advocacy training for personnel having direct contact with patients and their families; and a financial assistance or charity care program. The patient advocacy program shall not be enforced in a manner precluded by federal law.

Entities selling air ambulance membership products shall also make certain disclosures regarding out-of-pocket costs and existing coverage for persons covered under Medicare and Medicaid, as specified in the act.

This act shall take effect on January 1, 2022.

This act is identical to HB 912 (2021).

ERIC VANDER WEERD