STATEMENT OF PURPOSE
RS28433 / H0169
As part of their annual budget requests to the Idaho Legislature, state agencies are required under Idaho Code
67-1904 to submit an internal review of their performance. The current law allows agencies to select up to 10
different “quantifiable performance measures, which clearly capture the agency’s progress in meeting the goals
of its major divisions and core functions stated in the strategic plan.”
This bill adds a provision to that section of code requiring agencies to include as one of those measures citizen
engagement and satisfaction. Some agencies are doing this now using modern tools such as online surveys.
Adding this requirement will give the agencies and the legislature valuable insight into how they are perceived
by the citizens they are here to serve. It will help agencies understand how citizens view their “customer
service” and quality of interaction that citizens have with state agencies.
If an agency does not directly engage the public, it can substitute employee engagement.
FISCAL NOTE
Agencies are already required to measure their performance, and can use existing staff and tools to incorporate
this new measure. There should thus be no impact to the general fund.
Contact:
Representative Julianne Young
(208) 332-1000
DISCLAIMER: This statement of purpose and fiscal note are a mere attachment to this bill and prepared by a proponent
of the bill. It is neither intended as an expression of legislative intent nor intended for any use outside of the legislative
process, including judicial review (Joint Rule 18).
Statement of Purpose / Fiscal Note Bill SOP/FN INTRODUCED: 02/15/2021, 9:56 AM


Statutes affected:
Bill Text: 67-1904