This bill aims to amend the powers and duties of the Office of Broadband in West Virginia, specifically enhancing its role in addressing consumer complaints related to broadband services. The Office will now coordinate with the Consumer Protection Division of the Attorney General's Office to handle complaints regarding the adequacy and reliability of broadband service, as well as complaints about unjust, unfair, or unreasonable terms and conditions of service. Additionally, the Office is granted the authority to refer any consumer complaints to the Federal Communications Commission.

Key provisions include the requirement for broadband operators to provide credits or refunds for service interruptions exceeding 24 hours, non-discrimination clauses, and advance notice of rate changes. The bill also emphasizes the importance of digital equality and public awareness regarding broadband issues, while allowing the Office of Broadband to seek non-state funding and grants to support its initiatives. Overall, the legislation seeks to improve consumer protections and enhance broadband service accessibility in West Virginia.

Statutes affected:
Introduced Version: 31G-1A-2