The bill amends the Code of West Virginia by adding a new section, 24-2-22, which mandates that utilities establish outage communication plans. These plans are required to inform customers about both planned and unexpected disruptions in utility services. The legislation specifies that the plans must include a methodology for advance notification to affected customers, methods of communication, and content requirements that detail the outage, including estimated duration and resolution.

Additionally, the bill requires each utility to file its outage communication plan with the Public Service Commission. This new requirement aims to enhance transparency and communication between utilities and their customers, ensuring that individuals are adequately informed about service interruptions. The bill is set to take effect 90 days after its passage, which is on July 10, 2025.

Statutes affected:
Introduced Version: 24-2-22
Engrossed Version: 24-2-22
Enrolled Version: 24-2-22