The bill amends the Code of West Virginia by adding a new section, 24-2-22, which mandates that utilities establish outage communication plans to inform customers about both planned and unexpected disruptions in utility services. The legislation outlines specific requirements for these plans, including the necessity for advance notification to affected customers regarding planned outages, as well as the methods of communication and the content of notifications, which must include estimates of the outage's duration and conclusion.

Additionally, the bill requires that each utility file its outage communication plan with the Public Service Commission, ensuring oversight and compliance with the new regulations. This measure aims to enhance transparency and communication between utilities and their customers, ultimately improving customer service during service disruptions. The bill is set to take effect 90 days after its passage, on July 10, 2025.

Statutes affected:
Introduced Version: 24-2-22
Engrossed Version: 24-2-22
Enrolled Version: 24-2-22