The bill aims to establish "The Rosi Act" in West Virginia, mandating that entities providing goods, services, or utilities must allow customers to make changes to their electronic accounts via telephone or mail, provided that necessary identity verification measures are in place. This new requirement is intended to enhance consumer access and convenience in managing their accounts.

Additionally, the bill stipulates that failure to comply with this mandate will be considered a violation of the West Virginia Consumer Credit and Protection Act, which will be enforceable by the Attorney General. However, it specifies that the enforcement authority for utilities will rest with the Public Services Commission rather than the Attorney General. This delineation of enforcement responsibilities aims to streamline the process of ensuring compliance with the new regulations.

Statutes affected:
Introduced Version: 46A-6O-1
Committee Substitute: 46A-6O-1
Engrossed Committee Substitute: 46A-6O-1