The proposed bill, known as The Rosi Act, aims to amend the Code of West Virginia by adding a new article, 46A-6O-1. This legislation mandates that any entity providing goods, services, or utilities in West Virginia must allow individuals to make changes to their electronic accounts via telephone or mail, provided that necessary identity verification measures are in place. This requirement is established notwithstanding any existing provisions in the code, including those in 39A-1-1 et seq.

Additionally, the bill stipulates that failure to comply with this mandate will be considered a violation of the West Virginia Consumer Credit and Protection Act (46A-6-101 et seq.) and will be enforceable by the Attorney General. However, it specifies that the enforcement authority for utilities will rest with the Public Services Commission rather than the Attorney General. This delineation of enforcement responsibilities aims to ensure that consumers have the ability to manage their accounts more easily while providing a clear framework for accountability.

Statutes affected:
Introduced Version: 46A-6O-1
Committee Substitute: 46A-6O-1
Engrossed Committee Substitute: 46A-6O-1