The proposed bill, known as The Rosi Act, aims to amend the Code of West Virginia by adding a new article, 46A-6O-1, which mandates that entities providing goods, services, or utilities must allow customers to make changes to their electronic accounts via telephone or mail, provided that necessary identity verification measures are in place. This requirement is established to enhance consumer access and convenience in managing their accounts.

Additionally, the bill stipulates that any failure to comply with this mandate will be considered a violation of the West Virginia Consumer Credit and Protection Act. Enforcement of this provision will primarily fall under the jurisdiction of the Public Services Commission for utility providers, while the Attorney General will oversee compliance for other types of entities. This delineation of enforcement authority is a key aspect of the bill, ensuring that appropriate regulatory bodies are responsible for upholding consumer rights in this context.

Statutes affected:
Introduced Version: 46A-6O-1
Committee Substitute: 46A-6O-1
Engrossed Committee Substitute: 46A-6O-1