This bill aims to amend the Code of West Virginia by adding a new section, 24-2-17a, which mandates that all public, private, and investor-owned utility providers send text notifications to customers regarding utility outages. The notifications must inform customers that service has been interrupted, provide an estimated length of the interruption in 30-minute increments, and specify the areas affected by the outage using city, county, and state lines.

The requirement for these text notifications will take effect on July 1, 2025. This legislative change is intended to enhance communication between utility providers and customers during outages, ensuring that individuals are promptly informed about service interruptions and their expected duration.

Statutes affected:
Introduced Version: 24-2-17a