WEST VIRGINIA LEGISLATURE
2024 REGULAR SESSION
Committee Substitute for House Bill 4010
By Delegates Pushkin, Hansen, Garcia, Williams,
Young, and Linville [Originating in the Committee on Technology and Infrastructure; Reported February 23, 2024]
 CS for HB 4010
1 A BILL to amend the Code of West Virginia, 1931, as amended, by adding thereto a new section,
2 designated §24-2-22, relating to providing notification of utility service disruption to its'
3 customers; requiring utilities to have an outage communication plan; and authorizing the
4 Public Service Commission to receive each utility's notification plan.
Be it enacted by the Legislature of West Virginia:
ARTICLE 2. POWERS AND DUTIES OF PUBLIC SERVICE COMMISSION.
§24-2-22. Notification of disruption of service.
1 Each utility shall have an outage communication plan in place to notify customers of
2 planned and unexpected disruption of utility services to all customers. Each utility shall include in
3 its outage communication plan a methodology for prior notice to all affected customers for planned
4 service disruptions. The communication plan shall include a method for notifying customers and
5 provide estimates about the length of time of the disruption. Each utility shall provide its plan to the
6 Commission.
NOTE: The purpose of this bill is to require utilities to have in place an approved method of
notice to customers for utility service disruptions.
Strike-throughs indicate language that would be stricken from a heading or the present law and underscoring indicates new language that would be added.
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Statutes affected:
Introduced Version: 24-2-22
Committee Substitute: 24-2-22