Senate Bill 952 aims to enhance government service delivery in Wisconsin by establishing a structured framework for improvement across state agencies. The bill mandates the Secretary of Administration to appoint a government service delivery coordinator responsible for overseeing efforts to enhance service delivery, particularly for high-impact programs. The coordinator's duties include developing standards and guidelines for service delivery, collecting data on service effectiveness, and engaging with stakeholders to identify best practices. Additionally, each agency must designate a lead official to implement these improvements and coordinate data collection and strategic planning.

The bill also requires the Department of Administration to provide an annual report to the governor and legislature detailing the progress made in improving government service delivery. This initiative is designed to ensure that state agencies effectively meet the needs of residents, businesses, and organizations by streamlining processes and enhancing the quality of services provided.