Senate Bill 309 aims to provide legal immunity to 911 call centers and dispatchers who transfer callers to the national 988 Suicide and Crisis Lifeline. The bill introduces a new section, 256.35 (7) (c), which specifies that these public safety answering points and dispatchers will generally not be held civilly liable for any outcomes that arise from such transfers. This immunity is intended to encourage the use of the crisis hotline without fear of legal repercussions.

However, the bill does include a provision that this immunity does not apply in cases where the injury resulting from the transfer is due to gross negligence or willful or wanton misconduct by the dispatcher or the call center. This ensures that while the intent is to protect those facilitating the transfer, there remains accountability for egregious actions.