The bill aims to improve broadband access and the quality of broadband and voice over internet protocol (VoIP) services in Washington State by establishing a regulatory framework under the utilities and transportation commission. This framework grants the commission oversight authority over internet service providers (ISPs) and mandates that they adhere to high service quality standards, including network resiliency and customer service. The bill also introduces specific definitions related to broadband and VoIP services, outlines the commission's responsibilities for effective oversight, and sets forth requirements for ISPs to complete service orders within five business days and restore outages within 24 hours, with automatic customer credits for delays.

In addition to broadband regulations, the bill introduces new definitions and clarifications for thermal energy, wastewater, and water companies, establishing a new chapter in Title 80 RCW. It specifies that thermal energy companies do not include gas or electrical companies and defines key terms related to thermal energy networks. The bill revises the definition of a "wastewater company" to include those serving 100 or more customers with a peak flow of 27,000 to 100,000 gallons per day, while clarifying the definition of a "water company" to exclude those serving fewer than 100 customers with low revenues. The commission is empowered to regulate or exempt water companies based on customer numbers and revenue, ensuring public interest is upheld. The act is officially titled the "broadband resiliency, public safety, and quality act."

Statutes affected:
Original bill: 80.01.040, 80.04.010