The bill, known as the Government Services Delivery Improvement Act, aims to enhance the efficiency and effectiveness of government service delivery in Washington State. It establishes a framework for defining government service delivery, identifying high-impact service providers, and designating a senior official as the Washington State Government Service Delivery Lead. This lead will coordinate efforts across state entities to improve service delivery, develop standards and guidelines, collect data, and evaluate service quality. Each state entity is required to appoint a senior official responsible for implementing these improvements and reporting on progress.

Additionally, the bill mandates annual reporting to key government offices and legislative committees on the status of government service delivery improvements. The new sections added to chapter 43.105 RCW outline the responsibilities of state entities and their officials in enhancing service delivery, ensuring accountability, and fostering collaboration among various state offices. Overall, the act seeks to create a more transparent, efficient, and user-friendly interaction between state government and its constituents.