The Government Services Delivery Improvement Act aims to enhance the efficiency and effectiveness of government service delivery in Washington State. It establishes a framework for defining government service delivery, identifying high-impact service providers, and designating a senior official as the Washington state government service delivery lead. This lead will coordinate efforts across state entities to improve service delivery, develop standards and guidelines, and evaluate the quality of services provided. The act emphasizes the importance of understanding the needs of individuals and organizations interacting with state entities and encourages the adoption of best practices and commercial products to enhance customer satisfaction.

Additionally, the act mandates that the head of each state entity appoint a senior official responsible for implementing the provisions of the act, including the development of an implementation plan for service delivery improvements. This official will also coordinate data collection and reporting to inform ongoing enhancements. The director is required to submit an annual report on government-wide efforts to improve service delivery to key legislative and executive offices. Overall, the act seeks to foster transparency, accountability, and trust in government services by establishing clear roles and responsibilities for state entities and their leaders.