The bill establishes the Office of the Crime Victims Ombuds within the Department of Commerce, which will contract with a private, independent nonprofit organization to provide services aimed at supporting crime victims. The selection of the nonprofit organization will be conducted through a competitive bidding process that includes stakeholder consultation. The ombuds will have various responsibilities, including providing information on victims' rights, referring victims to appropriate services, investigating complaints related to crime victims, and recommending procedural changes to better address their needs. The bill also ensures that the ombuds staff receives adequate training and maintains confidentiality regarding sensitive information.

Additionally, the bill mandates the Department of Commerce's Office of Crime Victims Advocacy to conduct a survey and analysis to determine the most effective placement of the ombuds outside of state government. This analysis will assess how independent contracting can enhance accountability and service delivery for crime victims. The findings from this survey are to be reported to the governor and legislature by the end of 2026. The provisions of this chapter are designed to complement existing laws and will expire on July 1, 2027, as outlined in the bill.