The bill establishes the Office of the Crime Victims Ombuds within the Department of Commerce, which will contract with a private, independent nonprofit organization to provide services aimed at supporting crime victims. The selection of the nonprofit organization will be conducted through a competitive bidding process that includes stakeholder consultation. The ombuds will have various responsibilities, including providing information on victims' rights, referring victims to appropriate services, investigating complaints related to crime victims, and monitoring the delivery of services. The bill also emphasizes the importance of confidentiality and the independence of the ombuds in carrying out its duties.

Additionally, the bill mandates the Department of Commerce's Office of Crime Victims Advocacy to conduct a survey and analysis regarding the optimal placement of the ombuds outside of state government to enhance its effectiveness. The findings from this analysis are to be reported to the governor and legislature by specified deadlines. The provisions of this chapter are designed to complement existing laws and do not limit any other rights or remedies available to individuals. The chapter is set to expire on July 1, 2027, and constitutes a new chapter in Title 43 RCW.