The bill establishes a framework for cities in Washington with populations exceeding 500,000 to create and operate civilian-staffed crisis response teams that function independently of law enforcement agencies. These teams are designated to respond primarily to 911 calls or incidents that do not involve active violence or weapons, specifically addressing situations involving individuals in crisis, welfare checks, or requests for resources like shelter and food. The executive head of the city is responsible for setting qualifications for crisis responders, determining the team's structure, and defining the types of calls they will handle. Additionally, the bill includes provisions that prevent collective bargaining agreements from conflicting with the establishment and operation of these crisis response teams.

The bill also amends RCW 42.56.230 to expand the list of personal information exempt from public disclosure, specifically including information related to individuals receiving public safety or health services from non-law enforcement agencies as established by the new crisis response teams. This amendment aims to protect the privacy of individuals who may be in vulnerable situations and ensures that their personal information remains confidential. Overall, the legislation seeks to enhance community safety and support for individuals in crisis while safeguarding their privacy rights.