The proposed bill establishes a new chapter in Title 50 RCW focused on call center retention in Washington State. It defines key terms such as "call center," "employer," and "part-time worker," and outlines the responsibilities of employers intending to relocate call centers to foreign countries. Specifically, employers must notify the commissioner at least 120 days prior to such relocations if they involve a significant portion of the call center's operations. Violations of this notification requirement can result in civil penalties of up to $10,000 per day. Additionally, the commissioner is tasked with maintaining a semiannual list of employers who have provided such notifications.

Furthermore, the bill stipulates that employers listed as relocating call centers will be ineligible for state grants or loans for five years, although this ineligibility can be waived under certain circumstances. It also mandates that contracts for call center services with state agencies must ensure that work is performed entirely within the United States, excluding interpreter services. The bill clarifies that it does not affect workers' rights to payments or benefits under other laws when relocating to foreign countries and may be cited as the Washington Call Center Jobs Act.