The proposed legislation, known as the Washington Call Center Jobs Act, establishes new regulations regarding the relocation of call centers. It defines key terms such as "call center," "employer," and "part-time worker," and mandates that employers intending to relocate a call center to a foreign country must notify the commissioner at least 120 days in advance. This requirement applies specifically to relocations involving at least 25% of the call center's total volume and excludes state agencies relocating to another state or those providing language interpretation services. Employers who fail to comply with this notification requirement may face civil penalties of up to $10,000 per day.

Additionally, the bill stipulates that call center employers listed for relocation are ineligible for state grants or loans for five years, although this ineligibility can be waived under certain conditions. It also mandates that state agency contracts for call center services must ensure that work is performed entirely within the United States, with the exception of interpreter services. The act clarifies that it does not affect workers' rights to payments or benefits under other laws when relocating to a foreign country. Overall, the legislation aims to protect local jobs and ensure that call center operations remain within the U.S.