The bill aims to reduce fees and expenses for services provided to individuals confined in state correctional facilities in Washington. It introduces a new section to chapter 72.09 RCW that mandates the Department of Corrections to offer free voice communication services to both the person initiating and receiving calls. Additionally, the department is required to provide tablets at no cost to all incarcerated individuals and maintain the same number of voice communication devices as of January 1, 2025. The bill also stipulates that the department cannot generate revenue from these services and must ensure that communication services do not replace in-person visitation.

Furthermore, the bill amends RCW 72.09.765 to enhance transparency regarding contracts for telecommunication and electronic media services. It requires that contracts be publicly available and detailed information about rates, fees, and services be prominently displayed on the department's website and within housing units. The bill also mandates annual reporting by contractors on service usage and compliance, and it applies to both new and existing contracts as of June 11, 2020. The act is titled the "Connecting Families Act" and is set to take effect on December 1, 2025.

Statutes affected:
Original Bill: 72.09.765
Substitute Bill: 72.09.765