Bill H.898 aims to establish consumer protections during the transition from copper-based to fiber-based telephone networks, particularly focusing on the implications for Voice over Internet Protocol (VoIP) services. The bill introduces new provisions under 30 V.S.A. 227f, which require telecommunications carriers to provide written notice to customers and relevant authorities prior to transitioning their networks. This notice must include details about the transition date, potential service changes, backup power options, and customer support information. Additionally, the bill mandates that VoIP service providers report annually on customer purchases of battery backup systems and any incidents of impaired E-911 access due to power outages.

The legislation emphasizes the need for continuous and reliable access to emergency services, especially for vulnerable populations, and seeks to balance network modernization with customer safeguards. It also includes provisions for consumer education initiatives to inform customers about their rights and the risks associated with VoIP services during power outages. The act is set to take effect upon passage and will apply to all telecommunications carriers starting September 1, 2026.