The bill H.898 introduces new regulations regarding the transition from copper-based to fiber-based telecommunications networks in Vermont, emphasizing consumer protections during this shift. It establishes a new section, 30 V.S.A. 227f, which outlines the findings of the General Assembly related to the importance of maintaining reliable telecommunications service, particularly for vulnerable populations, during the transition to Voice over Internet Protocol (VoIP) services. The bill mandates that telecommunications carriers provide written notice to affected customers and relevant authorities at specified intervals before the transition, detailing service changes, backup power options, and customer rights.

Additionally, the bill requires VoIP service providers to report annually on customer purchases of battery backup systems and any incidents of impaired E-911 access due to power outages. The Commissioner of Public Service is tasked with monitoring service quality, consumer complaints, and developing educational initiatives to inform customers about their rights and best practices for emergency preparedness. The act is set to take effect upon passage and will apply to all telecommunications carriers starting September 1, 2026.