Bill H.268, introduced by Representative Rachelson of Burlington, seeks to strengthen consumer protections related to vehicle towing and storage in Vermont by establishing the Vermont Consumer Protection Towing Act. This new chapter sets minimum standards for towing services, defines key terms such as "emergency towing" and "private property towing," and applies to all individuals and entities involved in towing within the state. The bill outlines specific requirements for towing companies, including maintaining detailed records of towing incidents, providing written itemized estimates to vehicle owners, and notifying them within 24 hours of towing.

Additionally, the bill introduces regulations regarding licensing, insurance, and maximum charges for towing and storage services, ensuring transparency and accountability in the industry. Towing companies are prohibited from soliciting business at accident scenes and from charging additional fees without the owner's consent. The Department of Motor Vehicles is empowered to inspect towing operations and investigate complaints, with penalties for non-compliance that may include license revocation. The act is scheduled to take effect on July 1, 2025, with rules to be established by June 1, 2026.