The bill, H.B. No. 38, aims to enhance the Texas Information and Referral Network by amending existing provisions and introducing new requirements. Key improvements include the integration of one-way and two-way electronic text messaging to enhance client access to information, decrease wait times, and improve customer service. The bill mandates the inclusion of a publicly accessible Internet-based system that provides real-time data on clients, including demographic information, and requires the use of a standardized screening tool to identify nonmedical drivers of health. Additionally, it allows health care systems and managed care organizations to partner with the network to facilitate client care coordination and address nonmedical health drivers.

Furthermore, the bill establishes that area information centers must be accredited by a nationally recognized organization to contract with the commission for network operations. It also requires the commission to submit a biennial report summarizing the network's operations, identifying service gaps, and providing recommendations for improvements. The network's website must be user-friendly, regularly updated, and organized to support easy navigation for users. The bill is set to take effect on September 1, 2025, contingent upon any necessary federal waivers or authorizations.