House Bill No. 38 aims to enhance the Texas Information and Referral Network by amending existing provisions and adding new requirements to improve its functionality and responsiveness, particularly in disaster situations. Key amendments include the integration of disaster preparedness and emergency management capabilities, the use of electronic text messaging for client communication, and the establishment of a publicly accessible system that provides real-time data on clients served. The bill also mandates the collection of aggregated demographic information, with client consent, to better understand the needs of the population served. Additionally, it introduces a requirement for area information centers to be accredited by a recognized organization to ensure quality service delivery.

The bill further stipulates that the network's website must be user-friendly and regularly updated, with information organized to facilitate easy navigation for users. It also emphasizes the importance of collaboration with health care systems and managed care organizations to address nonmedical drivers of health. A reporting requirement is established, mandating the commission to submit a biennial report to state leadership detailing the network's operations, effectiveness, and areas for improvement. The act is set to take effect on September 1, 2025, contingent upon any necessary federal waivers or authorizations.