S.B. No. 790 introduces a new section, 13.5051, to the Water Code, establishing a simplified complaint process for tenants disputing water or wastewater service bills with property owners. The bill empowers the utility commission to create rules for this streamlined procedure, specifically for complaints filed under Sections 13.503, 13.5031, or 13.505. Additionally, it specifies that Chapter 2001 of the Government Code does not apply to the resolution of complaints handled through this new process.

The bill is set to take effect immediately upon receiving a two-thirds majority vote from both houses of the Texas Legislature. If it does not achieve this majority, the bill will take effect on September 1, 2025. The Senate passed the bill with a vote of 27-3, and the House approved it with a vote of 95-39, with two members present but not voting.

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