S.B. No. 268 introduces new procedures for handling complaints against health care practitioners in Texas. It establishes a new Subchapter C under Chapter 112 of the Occupations Code, which mandates that if a licensing entity receives a complaint about a health care practitioner licensed by a different entity, it must promptly forward the complaint to the appropriate licensing body. Additionally, the bill stipulates that a licensing entity cannot take disciplinary action based on such complaints unless they are referred back for investigation and resolution. The bill also requires that complaints alleging serious offenses resulting in death or serious bodily injury be forwarded to law enforcement agencies.

The changes in this bill apply only to complaints filed after its effective date, ensuring that any complaints filed prior will be governed by the existing laws at that time. The bill is set to take effect immediately upon receiving a two-thirds vote from both houses or on September 1, 2025, if that threshold is not met.

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