S.B. No. 268 introduces new procedures for handling complaints against health care practitioners in Texas. It establishes a new Subchapter C under Chapter 112 of the Occupations Code, which mandates that if a licensing entity receives a complaint about a health care practitioner licensed by a different entity, it must promptly forward the complaint to the appropriate licensing body. Additionally, the bill stipulates that a licensing entity cannot take disciplinary action based on such complaints unless they are referred back to the original entity for investigation and resolution. The bill also includes provisions for complaints alleging serious offenses, requiring that these be forwarded to law enforcement agencies while still allowing the licensing entity to investigate and take action.

The changes outlined in this bill apply only to complaints filed after its effective date, ensuring that any complaints submitted prior will be governed by the laws in effect at that time. The bill is set to take effect immediately upon receiving a two-thirds vote from both houses of the legislature or on September 1, 2025, if that threshold is not met.

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