The bill proposes the establishment of an ombudsman specifically for parents of children enrolled in public schools in Texas, as outlined in the newly added Chapter 26A of the Education Code. The State Board of Education is tasked with appointing this ombudsman, who must be a resident of Texas and a parent of a child in a school district or open-enrollment charter school, while also prohibiting current or former elected officials from being appointed. The ombudsman will be responsible for receiving and investigating complaints from parents regarding unethical conduct or violations of state or federal law related to public education, and will maintain confidentiality regarding the information received.

Additionally, the ombudsman is required to develop an outreach plan to raise awareness among parents and is protected from retaliation for their actions in good faith. The bill outlines the ombudsman's duties, including the investigation of complaints, ensuring parents receive reports on the outcomes, and providing access to necessary agency records. The ombudsman will also submit an annual report detailing their activities and any trends in complaints, which will be made publicly available. The act is set to take effect on September 1, 2025.

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