House Bill 2175, also known as Senate Bill 2458, amends the Tennessee Code to establish regulations for delivery network companies (DNCs) operating within the state. The bill defines key terms related to DNCs, including "delivery network company," "DNC customer," and "DNC driver," and outlines the responsibilities of these companies. Notably, DNCs will be governed exclusively by this new part of the law and will not be subject to regulation by the department of safety. The bill mandates that DNCs maintain an agent for service of process in Tennessee and implement various operational requirements, such as providing customers with estimated delivery rates, maintaining trip and driver records, and conducting background checks on drivers.

Additionally, the bill sets forth specific insurance requirements for DNC drivers, including minimum coverage levels while logged into the DNC's digital network and while providing delivery services. It prohibits drivers from accepting cash payments and requires electronic payment through the DNC's platform. The legislation also emphasizes nondiscrimination policies, the protection of customer information, and the establishment of procedures for handling complaints related to driver conduct. The provisions of this act will take effect on July 1, 2026, ensuring that DNCs adhere to these regulations to enhance safety and accountability in the delivery service industry.