House Bill 332, also known as the "Government Serves the People Act," aims to enhance the delivery of government services in Tennessee by establishing a coordinated approach across state agencies. The bill introduces a new section to the Tennessee Code Annotated, which defines key terms such as "agency," "commissioner," and "government service delivery." It mandates the designation of a state official as the government service delivery coordinator within the Department of Finance and Administration, tasked with improving service delivery, particularly for high-impact service programs. The coordinator will develop standards and guidelines, collect data, evaluate service quality, and engage with stakeholders to identify best practices.

Additionally, the bill requires each identified agency to appoint an official responsible for government service delivery, who will have the authority to implement improvements and coordinate efforts within the agency. This official must submit an implementation plan within one year of the act's effective date and facilitate collaboration both within the agency and with other agencies. The commissioner is also required to provide an annual report to the governor and legislative leaders on the progress of these initiatives. The act takes effect upon becoming law, emphasizing the importance of improving government services for the public.