The bill H. 3164 aims to enhance the communication process between health and accident insurers and their insureds or beneficiaries regarding claims-related information. It introduces a new section, 38-59-235, which mandates that insurers must confirm receipt of claims-related information in writing via United States mail, email, or fax, based on the preference of the insured or beneficiary. This confirmation must include the claim number and a unique confirmation number, and it must be provided within seven days of receiving the information.

Additionally, the bill stipulates that its provisions will take precedence over any conflicting terms in existing insurance policies or contracts. Noncompliance with these requirements is classified as an improper claims practice, subjecting insurers to penalties as outlined in existing law. The bill is set to take effect upon the Governor's approval.

Statutes affected:
12/05/2024: 38-59-235
Latest Version: 38-59-235