The bill introduces Chapter 61 to Title 6 of the General Laws, titled "Right to Consumer Access to Powered Wheelchair Repairs," which establishes consumer rights regarding the repair and maintenance of powered wheelchairs. It includes new definitions such as "authorized repair supplier," "independent repair provider," and "qualified complex rehabilitation technology supplier," clarifying the roles of various stakeholders in the repair process. The bill mandates that manufacturers provide necessary documentation, parts, and software for repairs at no charge or reasonable costs, ensuring consumers have access to essential tools without excessive financial burden. Additionally, it prohibits health plans from requiring prior authorization or medical documentation for repairs of consumer-owned complex wheelchairs, facilitating timely access to necessary services.

The legislation also outlines the responsibilities of suppliers, requiring them to provide ongoing service and repairs throughout the wheelchair's useful life, with exceptions for consumer abuse or safety concerns. It emphasizes that repair documentation will not be subject to general audits and protects original equipment manufacturers (OEMs) from liability for improper repairs conducted by independent suppliers. The bill aims to enhance consumer protection and access to repairs, with provisions set to take effect on January 1, 2026, and the Department of Business Regulation authorized to create enforcement rules. Overall, the bill seeks to improve the quality of care for individuals relying on complex rehabilitation technology by ensuring they receive timely and effective support for their equipment.