The resolution proposes an appropriation of $500,000 to the United Way of Rhode Island for operational support of the 2-1-1 Human Services Hotline. This hotline provides a free and confidential service to Rhode Islanders 24/7 in nearly 200 languages, assisting individuals in accessing vital resources such as housing, healthcare, childcare, food, and shelter. It also offers support for tax preparation and utility assistance. The service has been essential during natural disasters and state crises by helping residents connect with necessary information and services.

The resolution notes that the 2-1-1 hotline received over 190,000 requests for help in the previous year, primarily focused on stability and resource access. The insights gained from these interactions assist various state departments in understanding and addressing the evolving needs of the community. By approving this funding, the state aims to enhance the efficiency and effectiveness of the 2-1-1 system, ultimately benefiting the Rhode Island community.