The bill amends Chapter 39-2 of the General Laws by adding a new section, 39-2-29, which requires all public utilities licensed to operate within the state to maintain a customer service operation physically located within the state. This customer service operation must be reasonably staffed to meet public expectations and is required to address customer inquiries, meet with customers, accept bill payments, and perform any other services as directed by the public utilities commission. The act is set to take effect immediately upon passage.

Statutes affected:
6033: 39-1-1