The bill amends Section 39-1-1 of the General Laws in Chapter 39-1, which pertains to the Public Utilities Commission, by inserting a declaration of policy that emphasizes the importance of reliable energy supplies delivered safely and the necessity for public utilities to maintain accessible customer service operations within the state. The new language highlights that attempts to reduce costs and increase profits should not compromise residents' access to customer service representatives located in the state. Additionally, it deletes a clause regarding the need for a move beyond basic utility restructuring, while adding a new section, 39-2-29, that mandates public utilities to maintain a customer service operation physically located within the state.

The newly inserted section specifies that these customer service operations must be adequately staffed to meet public expectations and be capable of handling inquiries, bill payments, and other services as directed by the Public Utilities Commission. This legislation aims to enhance customer service accessibility for residents and businesses in the state, ensuring that they have reliable support for their utility needs. The act will take effect upon passage.

Statutes affected:
6033: 39-1-1