The bill amends the "Unfair Claims Settlement Practices Act" to enhance communication and transparency in insurance claims. It requires insurers to provide contact information, including email addresses, for adjusters to claimants or their attorneys upon request and to notify them within twelve business days of any adjuster reassignment. The bill also expands the definition of unfair claims practices, addressing issues such as misrepresentation, failure to acknowledge claims promptly, not settling claims in good faith, and prohibiting intimidation or coercion regarding rental car companies. It mandates the use of recognized software for auto body repair claims and physical inspections by licensed appraisers for damages over $2,500.

Furthermore, the bill revises the criteria for determining total loss claims for motor vehicles, defining "fair market value" and allowing owners to request their vehicle be considered a total loss under certain conditions. It requires detailed itemization for adjustments to the value of a total loss vehicle and mandates written consent from the owner if the insurer does not retain the salvage. The bill also permits negotiations with unlicensed public adjusters, prohibits insurers from refusing to pay for necessary sublet services at auto body repair shops, and ensures that insurers cannot limit or discount repair costs if an insured chooses their own repair shop. The bill stipulates that insurers must provide contact information for adjusters and their supervisors and notify claimants of any reassignments. The act would be effective upon passage.

Statutes affected:
5418  as amended: 27-9.1-4
5418: 27-9.1-4