The bill amends the Roofing Contractor Registration Act by updating the responsibilities of the registrar regarding the handling of complaints against roofing contractors. It introduces the Roofing Hearing Board's authority to investigate written complaints and specifies that the registrar must record the date a verified complaint is received and process the complaint as required by law. Additionally, the registrar is required to notify the roofing contractor of the complaint within five days and allows for a ten-day response period. The bill also clarifies that the registrar cannot renew or issue a new registration to any contractor whose registration is suspended or revoked until the terms have been completed. Furthermore, the bill modernizes the verification system for roofing contractor registrations by requiring the registrar to establish a direct access system for confirming registration status. It removes previous requirements for the system to include detailed notations of complaints and responses, focusing instead on the verification of registration numbers for enforcement officials and the public. The act is set to take effect on November 1, 2025.