1 STATE OF OKLAHOMA
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2 2nd Session of the 59th Legislature (2024)
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3 HOUSE BILL 3285 By: Hilbert
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6 AS INTRODUCED
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7 An Act relating to state government; requiring state
7 government entities to provide telephone call back
8 systems; prescribing time period for call back;
8 providing for codification; and providing an
9 effective date.
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13 BE IT ENACTED BY THE PEOPLE OF THE STATE OF OKLAHOMA:
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14 SECTION 1. NEW LAW A new section of law to be codified
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15 in the Oklahoma Statutes as Section 8501 of Title 74, unless there
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16 is created a duplication in numbering, reads as follows:
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17 A. Each state agency, board, commission, department or other
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18 state governmental entity with more than two hundred (200) employees
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19 shall develop and implement a system for telephone call back if
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20 during any regular business day and during regular business hours
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21 average wait times exceed ten (10) minutes for telephone calls
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22 placed to the publicly listed main telephone number for such entity.
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23 B. Wait times shall be defined from the time as of which a
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24 caller makes an initial contact with an employee or agent of the
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 1 state government entity and is placed on hold or the time as of
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2 which the call is routed to an answering system which informs the
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3 caller that the call is being placed on hold until an employee or
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4 agent of the state government entity becomes available.
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5 C. A system that allows the caller to request an automatic call
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6 back as part of a menu of options for the routing or handling of the
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7 call shall satisfy the requirements of this section.
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8 SECTION 2. This act shall become effective November 1, 2024.
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10 59-2-8553 MAH 01/11/24
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