The proposed bill, H.B. No. 2025-2026, aims to enhance the delivery of government services by establishing new sections 125.91 and 125.911 in the Revised Code. It defines key terms such as "delivery of government services," "government service delivery channel," "high impact service," and "state agency." The bill mandates the director of administrative services to appoint a government service delivery lead responsible for coordinating efforts to improve service delivery, particularly for high-impact services. This lead will develop and oversee the implementation of delivery standards, policies, and guidelines, ensuring they consider the needs of service recipients and incorporate feedback and performance metrics.

Additionally, the bill places responsibility on the director or administrative head of each state agency to enhance service delivery and maintain transparency and accountability. Each agency must designate an employee to implement these improvements, who will report directly to agency leadership and possess the authority to make necessary changes. This designated employee will also coordinate data collection and reporting to support service enhancements and facilitate collaboration among agencies. The bill emphasizes the importance of continuous improvement in government service delivery to better serve residents, businesses, and organizations in Ohio.