Existing law provides for the registration and regulation of providers of service contracts by the Commissioner of Insurance. (Chapter 690C of NRS) Existing law and regulations require certain information to be included in a service contract. (NRS 690C.260; NAC 690C.110) Existing regulations require a service contract to include, among other things, a statement that if the holder of the service contract is not satisfied with the manner in which the provider is handling a claim on the contract, the holder may contact the Commissioner at the toll-free telephone number of the Division of Insurance of the Department of Business and Industry. (NAC 690C.110) Sections 2 and 4 of this bill incorporate similar requirements into statute. Section 2 requires the Division to establish and post on the Internet website of the Division a toll-free telephone number for receiving complaints concerning the manner in which a provider is handling a claim on a service contract. Section 4 requires a service contract to include a statement setting forth that toll-free telephone number and indicating that the holder of the service contract may contact the Division at that telephone number if the holder is not satisfied with the manner in which the provider is handling a claim on the contract. Section 3 of this bill requires the Commissioner to adopt regulations establishing a system for rating each provider doing business in this State on the compliance by the provider with the provisions of existing law and regulations governing service contracts and the number of complaints received by the Division concerning the provider. Section 3 sets forth certain requirements for these regulations, including the requirement that the rating system must provide for the assignment of a star rating of not more than five stars and not less than one star to each provider, and that the Division is required to post the most recent star rating assigned to each provider on the Internet website of the Division.

Statutes affected:
As Introduced: 690C.260
BDR: 690C.260