This bill mandates the New Jersey Motor Vehicle Commission (MVC) to deploy at least one mobile customer service unit in each congressional district, with a focus on enhancing access in areas with limited transportation options, senior centers, veteran facilities, and community colleges. The MVC is required to collect and publish quarterly performance data on these mobile units, including the number of services provided and average wait times. Additionally, the State Auditor must conduct a performance audit within 18 months of the bill's enactment to evaluate the effectiveness and customer satisfaction of these services.

Furthermore, the bill establishes a mandatory annual customer service training for MVC employees who interact with the public and introduces mechanisms for customer feedback through surveys at agency locations and mobile units. It also outlines a procedure for handling customer complaints, with escalating disciplinary actions for employees who receive repeated substantiated complaints. The bill ensures that uniform vehicle and licensing services are provided at all MVC locations across the state. Notably, it includes provisions for the transfer of functions from the abolished Division of Motor Vehicles to the MVC, ensuring continuity of services and operations.

Statutes affected:
Introduced: 39:2A-4