This bill mandates the Bureau of Housing Inspection within the Department of Community Affairs to create a toll-free hotline that operates 24/7 for public housing occupants to report complaints regarding health, safety, or general living conditions. The hotline must include staff who speak both English and Spanish, offer a multilingual interactive voice response system, and ensure caller anonymity. Additionally, the hotline is authorized to provide information about relevant laws and procedures and to make referrals for further assistance as needed.

Furthermore, the bill requires the establishment of a centralized, Statewide database to compile substantiated complaints received through the hotline. This database will be used to create a comparative profile of public housing facilities and will be accessible to the public via the bureau's website. It must include detailed information such as the number of complaints, the nature of these complaints, any violations discovered, corrective actions taken, and the average response time to address issues. The Commissioner of Community Affairs is tasked with adopting regulations to maintain the integrity of the hotline and database, ensuring confidentiality for callers and promoting the hotline's availability in public housing facilities.