This bill aims to enhance the New Jersey 2-1-1 information and referral system by mandating the implementation of active referrals, including warm handoffs, to improve connections between individuals seeking assistance and service providers. Currently, many callers only receive contact information and must navigate complex systems independently, which can lead to unmet needs. The bill proposes that 2-1-1 specialists actively facilitate connections by directly linking callers to service providers, utilizing modern referral technology for real-time communication and appointment scheduling. Additionally, the Department of Human Services is tasked with ensuring that the 2-1-1 system is supported by technology that allows for real-time provider availability verification and outcome tracking.

To support these enhancements, the bill includes provisions for state agencies to promote participation by service providers in the active referral system and requires the entity operating the 2-1-1 system to submit annual reports detailing the effectiveness of the new procedures. The Legislature is also required to appropriate necessary funds for implementation, and the Department of Human Services may utilize federal funds to support these efforts. Overall, the bill seeks to improve the efficiency and effectiveness of service access for New Jersey residents by fostering better coordination and accountability within the 2-1-1 system.