This bill mandates the Bureau of Housing Inspection within the Department of Community Affairs to create a toll-free hotline that operates 24/7 for public housing occupants to report complaints regarding health, safety, or general living conditions. The hotline must include staff who speak both English and Spanish, provide a multilingual interactive voice response option, and ensure caller anonymity. Additionally, the hotline is authorized to offer general or individualized information about relevant laws and procedures and to provide referrals for further assistance upon request.

Furthermore, the bill requires the establishment of a centralized, Statewide database to compile substantiated complaints received through the hotline. This database will be used to develop a comparative profile of public housing facilities and will be accessible to the public via the bureau's website. The database must include detailed information such as the number of complaints, categories of issues, any violations discovered, corrective actions taken, and average response times. To maintain the integrity of the hotline and database, the Commissioner of Community Affairs is tasked with adopting necessary regulations, ensuring confidentiality for callers, and promoting the hotline's availability in public housing facilities.