This bill mandates that public water systems provide timely notifications to customers when a boil water notice is issued due to emergencies or other conditions. The owner or operator of the water system must inform affected customers within 24 hours of learning about the situation. Starting 90 days after the bill's enactment, these systems are required to notify customers using their preferred contact methods, which may include telephone, email, or text message. Additionally, the bill stipulates that a solicitation for customers' preferred contact methods must be included in water bills issued within 60 days of the bill's effective date.

The content of the boil water notice must include essential information such as the name of the affected public water system, the geographical area impacted, the date of the incident, consumer corrective measures, and a contact number for inquiries. Furthermore, the bill requires that the rescission of a boil water notice be communicated in the same manner as the original notice. Overall, the legislation aims to enhance communication and ensure public safety regarding water quality issues.