This bill mandates the Division of Consumer Affairs in the Department of Law and Public Safety to gather and analyze specific data regarding the processing of applications for professional and occupational licenses. The division is required to compile a report detailing various metrics, including the number of outstanding and incomplete applications, the average processing time for applications, funding spent on employee retention, and the categorization of incoming calls from applicants. This report must be submitted to the Governor and the Legislature within six months of the bill's enactment.

Furthermore, the bill directs the Attorney General, or a designee, to create and implement training programs for new employees responsible for processing initial applications for licensure. It also requires a review of the potential for outsourcing phone call intake and response services to organizations that assist individuals seeking licenses in specific professions. The act will take effect immediately, with the provisions related to the report expiring upon its submission.