This bill mandates the Division of Developmental Disabilities within the Department of Human Services to develop and distribute a satisfaction survey aimed at evaluating support coordination agencies. The survey will be sent to clients who use these agencies, which assist individuals with developmental disabilities in accessing various services. The results will be converted into a star rating system, ranging from one to five stars, and these ratings will be updated quarterly and made available on the division's website.
The bill is set to take effect 90 days after its enactment, although it allows the Assistant Commissioner of the Division of Developmental Disabilities to undertake any necessary administrative actions in advance to ensure smooth implementation. Overall, this initiative aims to enhance transparency and accountability in the services provided to individuals with developmental disabilities by publicly ranking support coordination agencies based on client satisfaction.