This bill mandates that cable television (CATV) companies establish and maintain a toll-free telephone number for customers to report service outages, receive updates on the status of these outages, and obtain information regarding the resumption of service, including estimated restoration times. The bill emphasizes the importance of customer communication during service interruptions.

Additionally, CATV companies are required to publish this toll-free number on every periodic bill sent to customers, along with an explanation of its purpose. The number must also be prominently displayed on the company's website. The act is set to take effect immediately but will remain inoperative for 60 days following its enactment.