This bill mandates that public water systems promptly notify customers when a boil water notice is issued, requiring notification within 24 hours of the system becoming aware of the emergency. The notification must be delivered through the customer's preferred contact method, which the water system must solicit from customers within 60 days of the bill's enactment. If a customer does not specify a preferred method, the water system is required to attempt contact via telephone or other direct means. Additionally, the bill stipulates that the notice must include essential information such as the name of the water system, the affected geographical area, the date of the incident, corrective measures for consumers, and a contact number for inquiries.

Furthermore, the bill emphasizes that public water systems must develop the capability to notify customers through various means, including telephone, email, or text message. It also requires that the rescission of a boil water notice be communicated in the same manner as the initial notice. This legislation aims to enhance communication and ensure public safety during water quality emergencies.