This bill mandates that transportation network companies (TNCs) provide timely electronic notifications to riders regarding updates to their account information, such as changes to passwords, email addresses, or phone numbers. Additionally, TNCs must notify riders if their accounts are used to request an unusual number of rides or if ride requests deviate significantly from their historical patterns. Notifications must be sent within 48 hours of these events. Furthermore, TNCs are required to offer access to a live customer service representative 24/7 to assist riders with account issues and disputes over unauthorized charges.

To ensure compliance with these notification requirements, TNCs must submit a written description of their compliance strategy to the New Jersey Motor Vehicle Commission (MVC) as part of the permit application process and annually thereafter. The bill also includes amendments to existing law, requiring TNCs to provide a description of how they will adhere to these new notification standards as part of their permit application. The overall aim of the bill is to enhance rider security and service transparency within the TNC industry in New Jersey.

Statutes affected:
Introduced: 39:5H-4