This bill mandates that electric public utilities in New Jersey reimburse residential customers for losses incurred due to spoiled food and medication resulting from prolonged service outages caused by major events. Specifically, customers can receive up to $500 for spoiled food and the full cost for compromised medication. To qualify for reimbursement, customers must submit an itemized list and proof of purchase for claims exceeding certain thresholds—$250 for food and $500 for medication. The bill defines a "sustained interruption" as a service cessation lasting more than 72 consecutive hours following a major event, which includes various natural disasters and other significant occurrences.

Additionally, the bill requires utilities to establish an online reimbursement application system within 90 days of its effective date, with a commitment to process claims within 30 days of receipt. Importantly, any costs incurred by the utilities for these reimbursements cannot be passed on to ratepayers. The Board of Public Utilities is tasked with developing the necessary rules and regulations for implementing this reimbursement process.