This bill mandates the Division of Consumer Affairs in the Department of Law and Public Safety to gather and analyze specific data regarding the processing of applications for professional and occupational licenses. The division is required to compile a report detailing various metrics, including the number of outstanding initial license applications, the average processing time for these applications, and the common errors that lead to incomplete applications. Additionally, the report will cover the monthly average of incoming calls from applicants, funding spent on retaining division employees, and initiatives aimed at improving information technology. This report must be submitted six months after the bill's enactment.

Furthermore, the bill stipulates that the Attorney General, or a designated representative, will create and implement training tailored to new employees responsible for processing initial licensure applications. It also requires a review of the potential for outsourcing phone call intake and response services to organizations that assist individuals seeking licenses in specific professions. The act will take effect immediately, with the provision that section 1 will expire upon the submission of the required report.