The bill establishes the Office of the Ombudsman for Mental Health and Addiction Services, which will operate independently within the Department of the Treasury. The Governor is responsible for appointing an Ombudsman who possesses the necessary qualifications, integrity, and communication skills to support individuals dealing with mental illness and addiction. The ombudsman will oversee the office's operations and staff to fulfill its mission.

The duties of the Ombudsman include assisting individuals in finding effective treatment options, ensuring proper care in mental health facilities, providing educational programs and vocational guidance, and raising awareness about the impacts of substance use disorders. Additionally, the ombudsman is required to maintain confidentiality regarding communications received during their duties. An annual report summarizing the services provided and recommendations for improving state support for individuals with mental health and addiction issues will be submitted to the Commissioner of Human Services, the Governor, and the Legislature.