This bill mandates that public utilities in New Jersey are responsible for addressing and resolving customer complaints related to non-elective work performed by third-party contractors. It requires each public utility to create an internal process for documenting the resolution of these complaints, which must include details such as the customer's information, the nature of the complaint, all communications regarding the issue, and the final resolution.

Furthermore, the bill stipulates that public utilities must assume liability for any property damage resulting from the work of third-party contractors, unless a prior contract explicitly states otherwise. It also clarifies that the bill does not apply to complaints arising from elective work requested by customers and allows public utilities to enter into indemnification agreements with third-party contractors. Definitions for "complaint" and "third-party contractor" are provided to ensure clarity in the application of the law.