This bill mandates that public utilities in New Jersey are responsible for addressing and resolving customer complaints related to non-elective work performed by third-party contractors. It requires each public utility to create an internal process for documenting the resolution of these complaints, which must include details such as the customer's information, the nature of the complaint, all communications regarding the issue, and the final resolution.

Furthermore, the bill stipulates that public utilities must assume liability for any property damage resulting from the work of third-party contractors, unless a prior contract explicitly states otherwise. It also allows public utilities to enter into agreements with third-party contractors concerning indemnification or contribution. Importantly, the bill clarifies that it does not apply to complaints arising from elective work requested by customers. Definitions for "complaint" and "third-party contractor" are also provided to ensure clarity in the application of the law.