This bill mandates the Board of Public Utilities (BPU) to create and implement a public information campaign aimed at educating customers of electric, gas, and water public utilities about the inspection and calibration of utility meters. The campaign will cover essential topics such as the requirements for meter calibration, procedures for ensuring accurate billing, and the authorized entities responsible for testing and calibrating meters. Additionally, it will inform customers about the processes available for disputing meter readings or utility bills, including timelines and methods for initiating disputes, as well as the availability of independent verification of meter accuracy.

The public information campaign will utilize various formats, including the preparation, publication, and distribution of materials through the BPU and utility websites, booklets, and pamphlets, ensuring accessibility in both English and Spanish. Furthermore, the BPU will establish a toll-free telephone number for customers to seek additional information or assistance regarding their meters and utility bills. The bill also allows the BPU to adopt necessary rules and regulations for its implementation, taking effect immediately upon passage.