The Joe Piscopo Utility Emergency Call Center Act of 2025 mandates that electric and gas public utilities maintain at least 40 percent of their emergency call center operations within the state of New Jersey. This requirement aims to ensure that a significant portion of customer assistance services, particularly during emergencies, is locally managed, potentially improving response times and service quality for residents.

The bill defines key terms such as "electric public utility" and "gas public utility" in accordance with existing state law, and it specifies that the act will take effect 180 days after its enactment. By establishing this requirement, the legislation seeks to enhance the reliability and accessibility of utility services for New Jersey residents during critical situations.