The Joe Piscopo Utility Emergency Call Center Act of 2025 mandates that electric and gas public utilities maintain at least 40 percent of their emergency call center operations within the state of New Jersey. This requirement aims to ensure that a significant portion of customer assistance services, particularly during emergencies, is provided locally, enhancing responsiveness and support for residents.

The bill defines key terms such as "electric public utility," "gas public utility," and "emergency call center," clarifying the scope of the legislation. It is set to take effect 180 days after its enactment, emphasizing the state's commitment to improving utility service accessibility and reliability for its citizens.