This bill mandates the Division of Developmental Disabilities within the Department of Human Services to develop and distribute a satisfaction survey aimed at evaluating support coordination agencies. The survey will be sent to clients who use these services, allowing them to provide feedback on their experiences. The results will be converted into a star rating system, ranging from one to five stars, and these ratings will be updated quarterly and made publicly available on the division's website.
The bill defines a support coordination agency as one that assists individuals with developmental disabilities in accessing various services, including medical, social, and educational support. The act is set to take effect 90 days after its enactment, although the Assistant Commissioner of the Division of Developmental Disabilities is permitted to take necessary administrative actions in advance to facilitate its implementation.