The proposed bill establishes a Rail Passenger Bill of Rights aimed at enhancing the experience of passengers on trains operating on regularly scheduled routes within New Jersey and between New Jersey and other states. It guarantees passengers rights to reliable transportation, timely information regarding train schedules and delays, courteous service from train operators, and safe, clean train environments. The bill outlines specific obligations for passenger train operators, including maintaining a published schedule, providing adequate train capacity, ensuring clear communication about service changes, and offering necessary amenities and safety measures at both trains and stations.

Additionally, the bill empowers the Office of Consumer Protection within the Division of Consumer Affairs to handle complaints related to violations of these rights. The office is authorized to investigate complaints, request documentation, and enforce compliance, with the ability to refer unresolved matters to the Attorney General. Violations of the established rights may result in civil penalties of up to $1,000, which can be pursued through the Superior Court. The bill also mandates the adoption of necessary regulations to implement its provisions effectively.